At Starr Limousine Inc., we've done our best to create a Web site that anticipates and satisfies our customers' needs. With that goal in mind, we've compiled a list of frequently asked questions. If you do not find an answer to your question here, contact us at 217.356.9999 .
Q: HOW DO I RESERVE SERVICES?
A: YOU MAY EITHER CONTACT US AT 217.356.9999, EMAIL OR COME INTO OUR OFFICE TO RESERVE ANY LIMOUSINE.
Q: WHAT FORMS OF PAYMENT DO YOU ACCEPT?
A; CREDIT CARD (OVER THE PHONE OR EMAIL), CASH OR CHECK (IN PERSON).
Q: IF I NEED TO CANCEL MY RESERVATION DO I LOOSE MY DEPOSIT?
A: THIS IS HANDLED ON A CASE BY CASE BASIS. PLEASE CALL FOR MORE INFORMATION.
Q: WHAT IS DRIVERS GRATUITY?
A: WE ADD THE MINIMUM SUGGESTED DRIVERS GRATUITY. YOU HAVE THE OPTION TO TIP YOUR DRIVER ADDITIONAL GRATUITY AT THE END OF YOUR RESERVATION.
Q: WHAT IF I WANT MY RESERVATION TO BE EXTENDED DURING MY RENTAL?
A: IN MOST CASES YOU ARE ABLE TO EXTEND YOUR RESERVATION AS LONG AS YOU LIKE. THE CHARGES WILL CONTINUE AT THE CONTRACTED AMOUNT. IF YOU PAYED WITH CASH OR CHECK, YOU WILL NEED TO PAY OVERTIME CHARGES TO DRIVER AT THE END OF THE RUN OR IF YOU PAYED WITH A CREDIT CARD, IT WILL BE CHARGED THE NEXT BUSINESS DAY.
Q: AM I ALLOWED TO DRINK ALCOHOL IN THE VEHICLES?
A: ALCOHOL IS ALLOWED IN ALL VEHICLES EXCEPT OUR EXECUTIVE SERIES TOWN CARS OR PASSENGER VAN. VAN.
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